[]

FREQUENTLY ASKED QUESTIONS

1.  How do you make your custom t-shirts?  

Sorry, that's a trade secret!  We like to think of it as MAGIC!  We can promise you, however, that all of our custom printing has been washed, tested, and has passed very strict quality guidelines.  All of our printing and garments have excellent washability. 

2.  How long does it take to make my custom shirt?

Once your on-line order is processed and payment has been received you can expect to receive you order within 5 - 7 business days.  Bulk orders allow 7 - 14 business days.

3.  Do you customize anything else besides shirts?

Of course!  We also stock hoodies, boggins, bibs, tutus, rompers, cheer outfits, jerseys, baseball shirts, and teddy bears.  We are constantly adding new styles, colors, and sizes.  

4.  Can I put my own design or logo on a the t-shirt?

Absolutely you can!   We prefer eps, jpg, png, ai files.  The higher the resolution the better.  See the custom artwork specs in the question below.   Please note that we are unable to print artwork that is trademarked or copywritten.

5.  Can I print something on the back of the shirt or the sleeve?

Yes you can.  It is an additional cost of $5.00 for each additional placement and will be added to your shopping cart accordingly.

6.  How can I pay for my custom t-shirt?

We accept MasterCard, VISA, Discover, American Express, Paypal.  All orders are prepay. 

7.  Can I call in my custom t-shirt order?

No.  We'd prefer you order on-line using our interactive design tool.  The beauty of our interactive design tool is that you can see what your product will look like when complete.  

 8.  Do you ever offer special discounts?

Yes, and we send out some awesome discounts to our loyal customers.  If you would like to add yourself to our e-mail distribution list just send us your email address and ask to be added.    

9.  Do you have a return policy?

Because all items are custom printed and made to order, we do not have a return policy. Exceptions are if the garment or printing is defective.  

10.  Do you give discounts for bulk orders?

Our bulk order rates start at orders with 25 or more shirts.  You can request an on-line quote to see the considerable discount you receive when ordering large quantities. Quantities of 100 or more receive substantial discounts. 

11.  Can you put photographs on t-shirts?

Yes, we can print your FULL COLOR photograph on any colored garment.  Our photo tees hav been wash tested up to 200 washes.  

12.  Can I print the name of my school on a shirt?

We can print all high school and middle school names but we cannot print University or College names.  However, we can print club or team shirts such as Butler University Chess Club or Marion Track Team.

13.  Do you have copyright or trademark limitations?

Yes, we cannot print or reproduce any copyrighted or trademarked images.  Some of these include brand names, band names, celebrity personalities, sports teams, etc.  If it sounds copywritten or trademarked then it probably is.

14.  What brands do you carry?

We carry Gildan, Rabbit Skins, Augusta, Tultex, and Anvil.

Trans